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RingCentral MacOS Login Issues


New reply: Unable to log in to RingCentral Meetings from one Mac. Problem...
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RingCentral <noreply.ringcentral@getsatisfaction.com>Tue, Feb 19, 2019 at 12:39 AM
RingCentral
Len Fischer profile picture

Apologies. I have been very busy and have checked back in. Let me share what I know, including a work-around that might help some of you.

  • My connection issue has been escalated to Tier 3 Tech Support, which is actively working with RingCentral's partner (I assume that's Zoom) to resolve the issue.
  • At the request of RingCentral's Tier 2 Tech Support, I installed a special version of the RC Meetings client for Mac that creates diagnostic logs, which captured a lot network information. The logs have been sent to Tier 3 support.

LetHere is how you might be able to work arou nd the problem. This solution worked for me. Hopefully, it will for you, too.

Create a new user account
Make sure you're logged in to account with Admin control over you Mac.
  1. Go to System Preferences --> Users & Groups.
  2. Click the padlock in the lower left of the dialog box that appears and enter the password for admin account you logged in fr om.
  3. Click the + in the lower left above the padlock icon to add a new user account.
  4. Complete the panel that appears. Choose Standard or Administrator from the New Account drop-down menu. Make sure to choose a password you'll remember and keep it somewhere safe.
  5. Click Create User.
  6. When the new user appears in the user list on the left, close System Preferences.

Launch the new user account
  • To log in to your Mac using the new account you just created, consider these options:
  • Disable Automatic Login in Systems Preferences --> Users & Groups if it's enabled. This will let you choose the account you want to use to start up with each time you log in.
  • Restart your Mac and click the icon for the new user account you just created when it appears on the screen.
  • If you have Fast User Switching turned on, you can use it to switch accounts without rebooting.
  • Tip: Understand multiple accounts and Fast User Switching on a Mac.

Launch the RC Meetings app from the new user account
  • Locate the RingCentral Meetings app in the Applications folder on your Mac and double click its icon.
  • A panel should open prompting you to log in to RingCentral Meetings account. Enter your username and and password.
  • If the log-in is successful, you should see the RingCentral Meetings floating menu panel appear in the top right of your screen.
  • Click Settings (the gear icon) to set your general, audio, video, and meeting preferences, which will be unique to the new account you created.
  • Start or Join a meeting to test RC Meetings is working correctly Note: Your recent meetings list will be empty. Your scheduled and recorded meetings probably will be missing, too. They're stored with the user account, not in the cloud or inside the app itself.
Let me know if this workaround works for you. I know creating a new account might sound a bit extreme, but it only takes a few minutes. Having to reboot as a different user each time you want to use RingCentral isn't the most convenient, but hopefully, it will only be temporary.

Best regards,
Len









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